NeuroHub Compass
Delete your NeuroHub Compass account and data
Your check-ins, notes and settings are stored on your own device, and in your account if you keep sync on. This page explains how to delete them.
Delete your account and everything synced with it
- Open NeuroHub Compass and go to Settings, then Account and licence.
- If you have a payment plan running, press Change card, see invoices or cancel and cancel it first. The app will not delete an account that is still being charged, so you are never billed for nothing.
- Press Delete my account and its data and confirm.
This permanently deletes the account and everything stored with it on NeuroHub’s servers. It also ends your licence, because the licence is attached to the account, so download your data first if you want to keep it. We never store your email address in readable form, so there is no email list to remove you from. (Stripe, our payment provider, keeps payment records for as long as the law requires.)
Delete what is on your device
In Settings, under Your data, press Delete everything. This clears your check-ins, chats, tasks, plan and settings from this device. Clearing the browser’s site data does the same.
Shared wellbeing scores
If you switched on Help NeuroHub understand wellbeing, you can switch it off and delete your shared scores in Settings. They are anonymous and are deleted after two years in any case.
Cannot get into the app?
Email enquiries@neurohubcommunity.org from the address you signed in with and ask us to delete your account. We will confirm by reply and delete it within 30 days, usually much sooner.